Account Payment Information

Payments & Account Information

Warranty & Customer Service Questions

866-751-7333

Hours of Operation 
Mon - Fri 10am - 6pm EST
Sat - Sun CLOSED

CustomerSVC@usaliving.com

Corporate Offices

USA Living
Customer Relations
PO Box 41007
Norfolk, VA 23541-9907 
  

 
 
  

800-583-5515

Hours of Operation 
Mon - Thur 9am - 5pm EST 
Fri 9am - 4:30pm EST
Sat - Sun CLOSED

Payments and Account Information - Hours of Operation

Monday - Tuesday - Thursday 8:00 AM EST - 9:00 PM EST
Wednesday - Friday 8:00 AM EST - 5:30 PM EST
Saturday 8:00 AM EST - 12:00 PM EST
Sunday Closed

How can we help you?

  • How do I make payments?

    For your convenience, USA Living offers several methods of payment:
    • Check or Money Order:

      Please make payable to USA Living (Do not enclose cash!)

      Mail to:
      USA Living
      PO Box 41007
      Norfolk, VA 23541-9907

      Please be sure to include your account number on your check/money order. Your account number will be an 8 digit number followed by a dash and 3 more digits (example only: 99999999-999).

      Money orders may be purchased at any local United States Post Office, Walmart, and most pharmacy or convenience stores.

    • Credit or Debit Cards:

      May be used either for a one-time payment, or set up for recurring payments. Please discuss with an account representative by calling toll free at 800-400-7291.

    • Bill Pay:

      This is an option many banks offer at no charge to you. If you set up an automatic bill payment through your bank, the payments should be made payable to:

      USA Living
      P.O. Box 41007
      Norfolk, VA 23541-9907

      Please include your account number which is an 8 digit number followed by a dash and 3 more digits (example only: 99999999-999).

    • Bank Debit (or “ACH”):

      Your payments can be taken directly from your bank account on the date(s) you select. The processing bank charges a $1.00 fee for this service for each debit made.

      Please include your account number which is an 8 digit number followed by a dash and 3 more digits (example only: 99999999-999).

    • Money Gram:

      Call toll free 800-555-3133 for the location nearest you. USA Living receive code = Receive Code = 3250

      Please include the first 8 digits of your account number (example only: 99999999).

  • Questions about your account?

    If you have questions about your balance, payment schedule or other account related questions, please call our Finance Department at 800-400-7291 Monday through Thursday 8 AM – 9 PM; Friday 8 AM – 5:30 PM or Saturday 8 AM – 12 PM (noon). All times listed are Eastern Standard Time (est) zone.

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